Contact
A real person reads every message. We answer within one business day, Monday to Friday.
What to include
- Delivery question: your order number and the email address you ordered with.
- Fault or damage: your order number plus a photograph or a short video showing the problem. That is normally all we need to send a replacement.
- Change of mind: your order number and the date the parcel was delivered.
- Fit question before buying: the width and height of the opening you want to fit, and we will tell you honestly whether the door suits it.
Business hours
Monday to Friday, 09:00 to 18:00 Hong Kong time (UTC+8) — that is 11:00 to 20:00 AEST, or 12:00 to 21:00 AEDT during daylight saving. Messages sent outside those hours are answered on the next business day.
The company behind this store
CANKAYA LIMITED
Private company limited by shares, incorporated in the Hong Kong Special Administrative Region
Business Registration Number: 81047130
Registered office: Flat 5, 4/F, Won Hing Building, 74–78 Stanley Street, Central, Hong Kong
Hong Kong does not use postcodes, so no postcode appears in our address. That is normal and not an omission.
Hengate is a trading name used by Cankaya Limited for this store. Every order placed here is a contract with Cankaya Limited.
If we cannot resolve your issue
You can contact the Australian Competition and Consumer Commission (accc.gov.au) or the consumer affairs or fair trading body in your State or Territory. Your rights under the Australian Consumer Law are not affected by anything we say or do.